Customer Support Center
Email address: service@dokinail.com
Telephone reception hours: Monday to Saturday, 10:00-18:00 (excluding public holidays)
Phone number: 050-5799-1202
Payment method : Credit card (jCB, VISA, MASTER, AMERICAN EXPRESS)
・Convenience store payment, cash transfer
Payment deadline : Credit card: within seven days
・Convenience store payment: within seven days
Delivery time : We will ship within one week from the fifth day after payment is received.
Once shipped, it will be delivered within 3 to 4 days.
Required fees other than the product
(1) Prices shown include consumption tax.
(2) Shipping Fees: Standard shipping: Sagawa Express: 680 yen, free shipping for purchases of 3 or more items
(2) Shipping Fees: Standard shipping: Sagawa Express: 680 yen, free shipping for purchases of 3 or more items
For more detailed information about shipping, please refer to this page .
Return and Refund Policy
If the product is defective, damaged, faulty, or shipped incorrectly due to reasons attributable to us, please contact us within 7 days of receiving the product and we will deal with the issue. For more details, please refer to this page .